GM, Capability & Transformation
Presentation: Data informed business strategy: a case study on how we used data to inform our Retail Next Initiative
Miles Williams, General Manager of Capability and Transformation, Bupa Health Insurance. He has over 15 years’ experience in leadership, strategy and sales in financial services, with most recent efforts spent on designing and overseeing the people initiatives for Retail Next, a reimagined and incubated people, customer, and environment experience, culminating in what ‘being Bupa’ is and will be in 2017 and beyond.
An AGSM Executive MBA graduate, Miles is also working on aligning the broader Customer Transformation strategy within the Customer Growth channel whilst aligning and developing capability in leadership, performance, culture and change readiness.